Handheld POS System 101: Redefining Point of Sale Experiences

Of course, that’s if you were lucky enough to get someone who took notes. Most would wing it, banking on their years of experience to remember the details of your order.

The passage of time makes us remember experiences like this as the “good ol’ days.” We’ll wistfully remember a surly server and some funny stories that go along with her.

You’ll hardly ever find that old-timey eating-out experience anymore. And honestly, it’s a good thing.

Most of us tend to hold onto the good things as we age. A waitress who always knew our favorite drink order or dessert or called out our name when we walked through the door.

We don’t remember the hundreds of other experiences that went the other way. Servers who couldn’t be found for half an hour forgot our orders or rang us up secretly for something more expensive than what we really ordered.

Systems that streamlined the process emerged over the years. Early POS systems were a radical departure from the old methods.

But while they did help standardize orders to the kitchen and clarified billing, they could have been more convenient and efficient.

Servers would need to travel to some spot away from their customers to key in any orders or changes.

This took them away from the guests and caused them to lose time they could spend attending to their needs.

The handheld POS system emerges.

Thankfully, a new type of POS system became available to businesses. Handheld POS systems are a significant upgrade over the old, off to the side of restaurant payment processing systems.

They’re a natural evolution and, in some ways, almost a full circle return to the old style of standing at the table with a pad in hand.

Almost everyone alive these days is comfortable with a smartphone, so it’s natural that those were used to replace the old pen and pad or kiosk POS systems. They’re light and agile, and you can move with them.

Key Takeaways

• Handheld POS systems streamline operations, reducing order errors and increasing staff efficiency.
• Eliminate forgotten orders and increase server efficiency with mobile POS systems.
• Direct payment at the table reduces wait times, contributing to a positive customer experience.
• Handheld POS systems benefit not only restaurants but also retail, delivery, catering, and event businesses.

Some of the Benefits You Enjoy With a Handheld POS System

Tableside Ordering

One of the most apparent advantages of a mobile POS system is the ability for servers to take orders tableside.

We all know that the more time servers are on the floor and available to customers, the happier they’ll be.

Improve Accuracy & Efficiency

With servers taking the order tableside with the mobile POS system, you can say goodbye to forgotten orders.

Servers juggle many tasks during their shifts, and a mobile POS makes one of their essential tasks much more manageable.

They’ll also spend less time walking away from customer areas, increasing their efficiency every shift. You might just find you need fewer servers on the floor than before.

Pay at the Table

Mobile payments can make or break a customer’s experience. Yes, you did a fantastic job on the meal, and everyone was happy.

But that final bit of time spent looking all over the restaurant for their server to pay out ruins many a diner’s night.

Thanks to mobile POS solutions, servers accept the payment directly at the table. No more hanging onto credit cards while other customers are flagging them down.

Increase Turnovers

For busier restaurants, every minute counts. Imagine how many more guests you can seat when you’ve shaved off all that wasted time?

Servers were traveling to and from POS kiosks; customers could not flag someone down because they were not on the floor, etc. With all this wasted time eradicated, you can clear tables faster and increase profits.

Print Check or Send to Email

A handheld POS system allows you to print a check directly or send the receipt to the customer’s email.

This might not sound that impressive initially, but getting customers into your email system can have huge marketing potential for your business.

Enhanced Customer Satisfaction

The combination of faster service, accurate orders, and convenient payment options contributes to an overall improved customer experience, leading to higher customer satisfaction and potential repeat business.

Adaptability to Various Business Environments

Handheld POS systems are versatile and can be adapted to different business settings, including retail stores, food trucks, and pop-up events. This adaptability makes them suitable for a wide range of businesses with varying needs.

Customer Data Collection

Collecting customer data through the POS system allows businesses to understand purchasing patterns, preferences, and behaviors.

This information can be utilized for targeted marketing campaigns and personalized customer experiences.

Quick Order Modifications

Servers can easily modify orders on the spot using handheld POS devices, accommodating customer preferences or addressing any issues promptly without the need to go back and forth to a fixed POS terminal.

Streamlined Reporting and Analytics

Handheld POS systems provide businesses with real-time reporting and analytics, allowing for quick decision-making based on up-to-date sales data, inventory levels, and other key metrics.

Key Features of Handheld POS Systems

Handheld POS systems are equipped with a range of features that contribute to their effectiveness in transforming traditional point-of-sale experiences.

Here’s a closer look at the key functionalities that make these systems a game-changer:

• Mobility: The hallmark feature of handheld POS systems is their mobility. Staff members can move freely within the business environment, whether it’s a restaurant, retail store, or event space. This mobility allows for on-the-spot transactions, reducing the need for customers to wait in lines and significantly improving service efficiency.
• Wireless Connectivity: Handheld POS systems leverage wireless technologies like Wi-Fi or Bluetooth to connect seamlessly with the central POS system. This ensures real-time communication and synchronization of data. Wireless connectivity enables quick and efficient processing of transactions, making the system adaptable to dynamic business environments.
• Order Taking: One of the primary functions of handheld POS systems is the ability to take orders directly from customers. In restaurants, servers can input orders at the table, instantly transmitting them to the kitchen. This minimizes order errors, expedites the food preparation process, and enhances the overall dining experience.
• Inventory Management: Handheld POS systems provide real-time updates on inventory levels. Staff can track product availability, monitor stock levels, and even place orders for restocking directly from the device. This feature is particularly valuable in retail settings where accurate inventory management is crucial.
• Contactless Payments: As the world shifts towards digital transactions, handheld POS systems support various payment methods, including contactless payments. Customers can make secure transactions using NFC technology (Google Pay and Apple Pay) or mobile wallets, offering a convenient and hygienic payment experience.
• Customer Relationship Management (CRM): Handheld POS systems often come with built-in CRM functionalities. This allows businesses to track customer preferences, purchase history, and other relevant information. With this data, businesses can provide personalized services, targeted promotions, and loyalty programs.
• Barcode Scanning: The inclusion of a barcode scanner further facilitates efficient inventory management. Staff can quickly scan product barcodes to retrieve information, update stock levels, and process transactions with accuracy.
• Receipt Printing: Handheld POS systems can generate receipts on the spot, providing customers with a tangible record of their transactions. This contributes to a smooth and professional customer experience, especially in busy settings where immediate receipt issuance is essential.
• Real-time Reporting: Business owners can access real-time reports on sales, inventory, and other key metrics. This feature empowers decision-makers with up-to-date insights, enabling them to make informed decisions, identify trends, and strategize for business growth.
• Security: Security is a top priority for handheld POS systems. These systems employ encryption and secure protocols to protect sensitive customer information during transactions. Additionally, user authentication features ensure that only authorized personnel can access certain functionalities.
• Ease of Use: User-friendly interfaces make handheld POS systems accessible to staff with varying levels of technical expertise. Intuitive design and straightforward navigation contribute to faster adoption and reduced training times.

Industries Benefiting from Handheld POS Systems

Many associate a wireless POS system with restaurant servers. Sure, restaurant handheld POS systems are on the rise. But their use isn’t limited just to restaurant work.

Any business dealing with customers benefits from a handheld POS system.

Retail

“Showrooming” is when customers come to your business to try something on but intend to go home and shop online to see if they can find it cheaper.

With a mobile POS, your floor person is ready to gently push the sale while customers are engaged with a product.

Delivery

Sure, Amazon has its own efficient system. But that doesn’t work for many types of goods and services.

Many are still running delivery operations that require payment on delivery or other alternate payment methods or signatures.

A handheld POS system allows delivery operations to provide extra layers of service and tracking information for their customers.

Catering Services

Catering is a service that’s often overlooked. But a mobile, go-anywhere payment system opens up many new revenue generation avenues.

Upsell some drinks at the table and have the guests pay individually without worrying about who’s taking care of the bill.

Entertainment and Events

Handheld POS systems can be valuable for vendors selling merchandise, tickets, or concessions at concerts, festivals, or sports events.

It speeds up transactions and reduces waiting times for attendees.

How to Choose the Right-Handheld POS System

Selecting the right handheld POS system is a critical decision that can significantly impact your business operations.

Consider the following factors to ensure that the chosen system aligns with your specific needs and contributes to the overall success of your enterprise:

• Compatibility: Choose a handheld POS system that seamlessly integrates with your existing POS infrastructure, including other hardware and POS software components. Compatibility ensures a smooth transition and prevents disruptions to your business processes.
• Functionality: Many mobile POS solutions offer different functionalities. It should cover essential features such as order-taking, inventory management, payment processing, and reporting. Additionally, consider any industry-specific functionalities that may be crucial for your business.
• User-Friendly Interface: Opt for a handheld POS system with an intuitive and user-friendly interface. A system that is easy to navigate reduces the learning curve for your staff and enhances overall operational efficiency. Quick adoption by your team leads to a faster return on investment.
• Security: Prioritize security features to safeguard sensitive customer information and transaction data. The handheld POS system should employ encryption protocols and secure authentication methods to prevent unauthorized access. Security is paramount in maintaining customer trust and complying with data protection regulations.
• Offline Capability: Select a handheld POS system with offline capabilities. This ensures that your business can continue processing transactions even in the absence of a stable internet connection. Offline functionality is crucial in preventing disruptions during network outages.
• Scalability: Consider the scalability of the handheld POS system. It should be able to grow with your business, accommodating an increasing number of transactions, users, and additional features as needed. A scalable system future-proofs your investment.
• Customization: Look for a handheld POS system that allows customization to meet the unique needs of your business. Whether it’s customizing menu layouts, reports, or customer interactions, the ability to tailor the system to your specific requirements enhances its effectiveness.
• Hardware Durability: Assess the durability and build quality of the handheld POS system’s hardware. The devices should be robust enough to withstand the rigors of daily use in your business environment. Durable mobile POS hardware ensures longevity and minimizes the need for frequent replacements.
• Customer Support and Training: Evaluate the level of customer support provided by the POS system vendor. A responsive support team can address issues promptly and assist with training your staff. Adequate training resources, including manuals and tutorials, contribute to a smoother implementation process.
• Cost: Consider the total cost of ownership, including upfront costs, subscription fees, and any additional expenses associated with the handheld POS system. While cost is a crucial factor, it’s essential to weigh it against the system’s features and benefits.
• Reviews and Recommendations: Research customer reviews and seek recommendations from businesses in similar industries. Real-world experiences can provide valuable insights into the performance, reliability, and overall satisfaction with the handheld POS system.

How to Implement Handheld POS Systems in Your Business

Implementing handheld POS systems in your business involves a strategic and efficient process to maximize the benefits of this transformative technology.

Begin by conducting a thorough assessment of your business needs and selecting a system that aligns with your requirements.

Coordinate with the chosen vendor to seamlessly integrate the handheld POS system into your existing infrastructure, ensuring compatibility and minimal disruptions.

Provide comprehensive training to your staff to familiarize them with the new system, emphasizing its features and functionalities.

Establish clear protocols for order taking, inventory management, and customer interactions using the handheld devices.

Test the system thoroughly to identify and address any potential issues before full deployment. Emphasize security measures to protect customer data and maintain regulatory compliance.

Regularly monitor and evaluate the system’s performance, making adjustments as needed to optimize efficiency.

Best Mobile POS Systems

Square POS – Best Overall Handheld POS System

Square POS stands out as the best overall handheld POS system, offering a comprehensive solution for various industries. Its user-friendly interface, extensive features, and seamless integration make it an ideal choice for businesses of all sizes.

Clover POS – Best for Mobile Counter Service

Tailored for businesses with mobile counter service, Clover POS excels in providing a versatile solution. Its handheld devices enhance order efficiency, making it perfect for food trucks, cafes, and other businesses where customers place orders at a counter.

Shopify – Best for E-commerce Sellers

Shopify’s handheld POS capabilities shine for e-commerce sellers transitioning to the physical retail business. Its seamless integration with online stores, coupled with mobile transaction processing, makes it the go-to choice for businesses looking to bridge the gap between online and offline sales.

Revel Systems – Best for Multi-Location Stores

Revel Systems is the top choice for businesses with multiple locations. Its centralized management system allows for efficient control and monitoring of operations across various outlets. Ideal for franchises and expanding enterprises.

SkyTab™ POS – Best for Restaurants

SkyTab™ POS is tailored to meet the specific needs of the restaurant industry. With features like tableside ordering, quick payment processing, and integration with kitchen systems, it enhances the overall dining experience for both customers and staff.

Lightspeed Retail POS – Best Mobile POS With Advanced Features

Lightspeed Retail POS stands out for its advanced features tailored for mobile use. Beyond standard transactions, it offers robust inventory management, analytics, and customer relationship tools, making it a powerful choice for businesses seeking advanced functionalities on the go.

Are you looking for the perfect POS for your small business? Explore our selection of the best convenience store POS systems tailored to suit your needs.

Don’t Get Left Behind. Get Started With a Handheld POS System Today

If your business hasn’t yet adopted handheld POS system technology, don’t wait to get started. Customers are increasingly expecting to see these technologies in even the smallest businesses.

The setup costs are quickly recuperated with the increase you’ll see in efficiency.

At DBS, we have several different handheld POS systems crafted for various industries. If you have questions about features, service, or prices, give us a call today so we can schedule a demo with you.