The Best Team Available
Ensuring your hardware is stable, the software is efficient, and your team is knowledgeable mutually benefits your business and us. However, our skilled Customer Success Team is here to help when things are not as planned. Please contact us via live chat, phone, or email for support-related questions.
Local POS Support Services
DBS Rescue Virtual Technician
DBS Rescue Virtual Technician provides our local support contract partners and Customer Success Team with all the advanced tools necessary to give first-class point-of-sale support & system monitoring. Get started today with this amazing program. Contact our Client Services Team at 302.395.0900 ext 812 or email services@dbs4pos.com today to sign up and start keeping your POS systems covered. Don't get stuck waiting at the end of the line when you need support the most.
Connect With Us
Connect with our DBS Customer Success Team 24/7/365 for ongoing support, by Phone, Live Chat, or Email.
We are always here for you and your business, ensuring smooth operations, robust security, and reliable technology so you can focus on what matters most.
Preferred Partner Support
As a Preferred Partner Support Program member, your business is backed by our unmatched 24/7/365 Customer Success Team.
Our industry-leading program ensures you can access round-the-clock fully staffed phone support, constantly monitored live chat & email services, and online educational materials.
In addition to our customer support, each member receives additional services such as state-of-the-art monitoring software by our DBS Rescue Virtual Technician, discounted hardware, labor, training, and custom menu entry.
Common Issues We Resolve
- POS System Downtime: We quickly restore your system during unexpected crashes to minimize disruptions.
- Software Glitches and Errors: We fix glitches, errors, and bugs to keep your POS running smoothly.
- Hardware Malfunctions: We repair or replace malfunctioning components, from faulty card readers to printers.
- Payment Processing Failures: We troubleshoot payment processing errors to prevent lost sales.
- System Updates and Compatibility Issues: We manage updates to maintain compatibility and performance across your POS system.
Customer Portal Benefits
As a member of our Customer Portal, our customers have exclusive access to additional benefits related to your account and services. Are you looking for training white sheets & videos for your staff? Access is just a few clicks away.
Registration is easy and takes a few moments. Be sure to sign up here today and get the most out of your account and our Preferred Partner benefits.
Why Become A Member (Local Partner)?
- Keep Your Business Info Up-to-Date
- Multistore Account Dashboard
- Sign Up for SMS Account Notifications
- Renew Service Contracts
- Monitor Open & Closed Service Orders
- Downloadable Educational Documents & Videos
- Request Product & Services Quotes
- Purchase Discounted Products Online With Your Service Contract
- Access Additional Department Contacts
After Hours Support Services
We are all at DBS invested in your business, no matter what time of night it may be. Support emergencies require quick responses and solutions.
Your Preferred Partner Agreement with us ensures you have emergency support when needed. Unlike most after-hour teams, our on-call team is fully staffed with at least 5 technicians ready for remote assistance within minutes, not hours.
Do you need an onsite visit? Our Customer Support Team is ready to be dispatched to provide local POS support and get you back up and running ASAP.
Emergency After Hours Support is available outside our Normal Business Hours of 8:30 am-5:00 pm (Monday through Friday).
