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The Best Team Available
Ensuring your hardware is stable, the software is efficient, and your team is knowledgeable mutually benefits your business and us. When things do not go as planned however, our skilled Customer Success Team is here to help you. Please contact us by live chat, phone or email for all of your support related questions.
Local Support, Really!
Our Customer Success Team members are 100% locally based. We hate calling 1-800 numbers as much as you do! Chances are you have spoken to or seen our support technicians before…and even ask for them on a first name basis!
DBS Rescue Virtual Technician
DBS Rescue Virtual Technican, provides our support contract partners and our Customer Success Team with all the advanced tools necessary to give first-class point of sale support & system monitoring. Get started today with this amazing program. Contact our Client Services Team at 302.395.0900 ext 812 or email at services@dbs4pos.com today to sign up and start keeping your point of sale system covered. Don’t get stuck waiting at the end-of-the-line when you need support the most!
Connect With Us
Connect with our DBS Customer Success Team 24/7/365 for support, by Phone, Live Chat or by Email. We are always here for you and your business.
Preferred Partner Support
As a member of our Preferred Partner Support Program, your business is backed by our unmatched 24/7/365 Customer Success Team. Our industry leading program insures that you have access to round-the-clock fully staffed phone support, constantly monitored live chat & email services, and online educational materials. In addition to our customer support, each member receives additional services such as state-of-the-art monitoring software by our DBS Rescue Virtual Technician, discounted hardware, labor, training and custom menu entry!
Customer Portal Benefits
As a member of our Customer Portal, your business has exclusive access to additional benefits related to your account and services. Are you looking for training white sheets & videos for your staff? Access is just a few clicks away! Registration is easy and takes moments. Be sure to sign up here today and get the most out of your account and our Preferred Partner benefits!
Why Become A Member?
- Keep Your Business Info Up-to-Date
- Multistore Account Dashboard
- Sign Up for SMS Account Notifications
- Renew Service Contracts
- Monitor Open & Closed Service Orders
- Downloadable Educational Documents & Videos
- Request Product & Services Quotes
- Purchase Discounted Products Online With Your Service Contract
- Access Additional Department Contacts
After Hours Support
All of us here at DBS are invested in your business, no matter what time of night it may be. Support emergencies require quick responses and solutions. Your Preferred Partner Agreement with us ensures you will have emergency support when you need it. Unlike most after hour teams, our on call team is fully staffed with at least 5 technicians ready for remote assistance within a matter of minutes, not hours. Need an onsite visit? Our Customer Support Team is ready to be dispatched to get you back up and running ASAP.
Emergency After Hours Support is available outside of our Normal Business Hours of 8:30am-5:00pm (Monday thru Friday).
