The Best Team Available

Ensuring your hardware is stable, the software is efficient, and your team is knowledgeable mutually benefits your business and us. When things do not go as planned however, our skilled Customer Success Team is here to help you. Please contact us by live chat, phone or email for all of your support related questions.

Connect With Us


Connect with our DBS Customer Success Team 24/7/365 for support, by Phone, Live Chat or by Email. We are always here for you and your business.

Preferred Partner Support


As a member of our Preferred Partner Support Program, your business is backed by our unmatched 24/7/365 Customer Success Team. Our industry leading program insures that you have access to round-the-clock fully staffed phone support, constantly monitored live chat & email services, and online educational materials. In addition to our customer support, each member receives additional services such as state-of-the-art monitoring software by our DBS Rescue Virtual Technician, discounted hardware, labor, training and custom menu entry!

Download Our Preferred Partner Brochure

After Hours Support


All of us here at DBS are invested in your business, no matter what time of night it may be. Support emergencies require quick responses and solutions. Your Preferred Partner Agreement with us ensures you will have emergency support when you need it. Unlike most after hour teams, our on call team is fully staffed with at least 5 technicians ready for remote assistance within a matter of minutes, not hours. Need an onsite visit? Our Customer Support Team is ready to be dispatched to get you back up and running ASAP.

Emergency After Hours Support is available outside of our Normal Business Hours of 8:30am-5:00pm (Monday thru Friday).