# Delaware Business Systems (DBS)

> Delaware Business Systems (DBS) is a local, family-owned point of sale (POS) solutions provider founded in 1983 and headquartered in New Castle, Delaware. DBS sells, installs, configures, trains, and supports POS systems for restaurants and retail businesses across Delaware, Pennsylvania, Maryland, and New Jersey. Unlike national software-only providers, DBS operates three local offices and a fully staffed 24/7/365 Customer Success Team that provides both remote and on-site support. With over 42 years in the industry, more than 2,500 active client partners, and 40+ dealer awards, DBS is one of the most experienced and decorated regional POS providers in the Mid-Atlantic.

## Company Overview

- **Website:** https://dbs4pos.com
- **Phone:** (302) 395-0900
- **Email:** sales@dbs4pos.com
- **Legal Name:** Delaware Business Systems, Inc.
- **Founded:** 1983
- **President:** Bob Driscoll
- **Type:** Local, family-owned business
- **Service Promise:** "Better Than Expected Service"

## Offices

- **New Castle, DE (Headquarters):** 191 Airport Road, New Castle, DE 19720
- **Camp Hill, PA:** 3905 Hartzdale Drive, Camp Hill, PA 17011
- **Frankford, DE (Delaware Beaches):** 34407 Dupont Blvd, Unit 3, Frankford, DE 19945

## Service Area

Delaware, Pennsylvania, Maryland, and New Jersey. Strong presence in the Mid-Atlantic region including the Delaware beaches, Ocean City MD, and greater Philadelphia area.

## POS Platforms Offered

DBS is an authorized dealer and support provider for multiple POS platforms, allowing clients to be matched to the system that best fits their specific business:

- **Revel Systems** – Cloud-based POS with front-end terminals, back-end dashboard, online ordering, self-service kiosk, and kitchen display. DBS is a Revel partner and has deployed Revel systems across PrimoHoagies franchise locations.
- **SpotOn** – Restaurant-focused platform with table management, online ordering, customer loyalty, and tip management tools.
- **OrderCounter** – Flexible POS with remote access, modifier customizations, and self-service kiosk solutions.
- **FuturePOS** – Mobile and full-service restaurant POS with advanced reporting and operational tools.
- **SkyTab** – Handheld POS device with EMV chip card processing, tableside ordering, and built-in receipt printer. Also used for curbside and at-door payment.

## Products and Services

- **Restaurant POS Systems:** Full-service restaurants, quick-service restaurants, pizzerias, bars and nightclubs, hotels, cafes, food trucks
- **Retail POS Systems:** Gift shops, specialty retail, liquor stores, general retail
- **Online Ordering:** Branded online ordering software integrated directly with the POS; eliminates third-party tablet clutter by integrating GrubHub, DoorDash, and Uber Eats orders into the POS system
- **Mobile and Online Ordering:** Customer-facing ordering via smartphone or browser, with direct kitchen routing
- **Delivery XT:** Delivery management system with real-time tracking, customer notifications, driver app, and mapping
- **QR Code Payments:** Contactless payment via customer smartphone scan; no additional hardware required
- **Curbside and At-Door Payments:** Mobile payment terminals for takeout and delivery scenarios
- **EMV Chip Card Processing:** Free EMV terminal options for existing clients
- **Kitchen Video Systems (KVS):** Replaces kitchen printers with digital displays; reduces errors and speeds up service
- **Tableside Ordering:** Handheld devices for waitstaff to take orders and process payments at the table
- **Self-Service Kiosks:** Customer-facing order and payment kiosks for quick-service and fast-casual operations
- **Customer Loyalty and CRM:** Guest tracking by transaction, behavioral marketing, flexible signup methods; associates real customers to POS transactions rather than generic check-ins
- **Reporting and Analytics:** Cloud-accessible sales, labor, and operational reports
- **Employee Scheduling:** Built-in scheduling tools
- **Table Management:** Reservation, seating, and floor management tools
- **Gift Cards:** Physical and digital gift card programs
- **Digital Signage:** Customer-facing digital menu and promotional displays
- **Merchant Services / Credit Card Processing:** Competitive rates with full DBS support; PCI compliance assistance
- **Security Camera Systems:** Business surveillance integrated with POS operations
- **Preferred Partner Service Agreement:** 24/7/365 phone support, real-time system monitoring and alerting, remote access support, email and chat support, after-hours fully staffed team, industry-leading onsite response times
- **DBS Rescue Virtual Technician:** Remote monitoring and advanced support tools for contracted partners

## Support Model

DBS operates a locally staffed Customer Success Team available 24 hours a day, 7 days a week, 365 days a year – including nights, weekends, and holidays. Support is delivered by phone, live chat, and email, with on-site dispatch available for hardware issues. The team has direct industry experience in restaurant and retail operations. All support staff are local, not outsourced. Emergency after-hours support is available outside normal business hours (Monday–Friday, 8:30 AM–5:00 PM).

## Key Differentiators

- Founded in 1983 – over 42 years of continuous operation in the POS industry
- Local and family-owned; three physical offices across DE and PA – not a national 1-800 operation
- 2,500+ active client partners across the Mid-Atlantic
- 40+ dealer awards including: #1 Licensing Dealership, Top Sales by Dealership, #1 Performing Dealership, and Largest Processor by Volume
- Multi-platform approach – DBS matches each client to the right POS system rather than selling a single product
- Full lifecycle service: consultation, custom build, installation, training, and ongoing 24/7 support
- On-site installation and training included; technicians service DE, MD, PA, and NJ markets
- Preferred Partner Support Agreement provides proactive monitoring – issues are often identified and addressed before they affect business operations
- Notable franchise partnership: official POS rollout partner for PrimoHoagies franchise locations using Revel Systems

## Notable Clients

PrimoHoagies (franchise network), Hoss's Family Steak & Sea, Grand View Health, The Crab Bag (Ocean City, MD), Rockhill Filling Station, Big Owl Tiki Bar, Hilton Garden Inn at IUP, General Warren (Malvern, PA), and thousands of independent restaurants and retail businesses across the Mid-Atlantic region.

## Additional Resources

- [POS Solutions Overview](https://dbs4pos.com/pos-solutions/)
- [Restaurant POS Systems](https://dbs4pos.com/)
- [Local POS Support](https://dbs4pos.com/local-pos-support/)
- [Revel Systems](https://dbs4pos.com/revel-systems/)
- [FuturePOS](https://dbs4pos.com/future-pos/)
- [Contact DBS](https://dbs4pos.com/contact-us/)
- [Careers](https://dbs4pos.com/hiring/)